Refund and Cancellation Policy

This page explains what happens if you want your money back. It restates Terms of Service sections 10 and 11 in plainer words; the Terms are the governing document.

There is nothing to cancel

Padel Vista has no subscription. Nothing renews automatically and no recurring payment is ever taken. You buy credits once, when you want them, and that is the end of the transaction. There is no plan to cancel and no billing to stop.

Your 7-day right to change your mind

Under section 44 of the Electronic Communications and Transactions Act 25 of 2002, you may cancel an electronic transaction within 7 days without giving a reason and without penalty.

Applied to credits:

• Credits you have not used are refunded in full if you ask within 7 days of buying them.
• Credits already spent on an analysis have been used. They are digital content that has been delivered, which the Act excludes from the cooling-off right.
• Used only some of them? We refund the unused ones.

If something goes wrong, you are not out of pocket

• A failed analysis returns the credit automatically. If an analysis cannot be completed because of a fault on our side, the credit goes back on your balance without you asking.
• Paid and no credits appeared? Contact us and we will fix it. This is a fault, not a refund request.

How to ask

Email admin@f4padel.co.za from the address on your account, with the receipt number or the date of the purchase. There is no form to fill in.

We reply within 2 working days. Where a refund is due it is processed within 30 days, back to the card or account the payment came from.

We deal with this directly. There is no app store involved in your purchase and no third party for you to approach first.

Who you are dealing with

Fit4 Padel (Pty) Ltd (trading as F4 Padel)
Registration number 2025/403006/07
Northcliff, Johannesburg, South Africa, 2115
admin@f4padel.co.za

See also: Pricing · Terms of Service · Privacy Policy